What is the best advice you have given a client?

What is the best advice you have given to a client? Understand that change in the work environment takes a senior level champion and a clear "change management" process. If you or your company wants to move lots of people from offices to workstations or reduce the footprint of offices and workstations, you need a process to meet the natural resistance. First establish goals and obtain visible support from senior management. Begin early in the process to let people know the benefits of a new environment - increased collaboration, stronger branding, more variety in meeting spaces and new amenities - along with increased efficiency. Details can be shared over time, but be open, involve people and avoid surprises. Lam leads the Interiors Group at the New York office of HOK, which is recognized as one of the world's largest and most reputable architectural firms. She also heads HOK's international Interiors Focus Group, which includes the firm's 25 global offices. Her professional career spans over 25 years, primarily focusing on design and management in the interior architectural arena. She holds the title of senior principal and member of New York management committee at HOK. She is also an emeritus member of the firm's Board of Directors. Lam joined HOK in 1991. Juliette Lam, IIDA, is the senior principal, director of interiors, HOK, New York, N.Y.