Company of the Month: Marathon Energy: Personalized service that makes all the difference in reliability and response time

Brooklyn, NY Once again, the heating season is upon us, and the struggles to keep up with fuel costs and demand will soon begin. If your building had trouble getting reliable service from your oil supplier last winter, don’t let the same thing happen again this time. “When we switched over to #2 oil for our dual fuel gas conversion, we only had room for a 2800-gallon tank, and abandoned our 10,000-gallon tank,” said a Manhattan board president. “Our 100-unit condo had been dealing with the same fuel oil supplier for over 30 years, and when we asked them to downsize our fuel delivery they declined, and chose to drop our account instead. Turns out they had been acquired by a larger firm, and were no longer interested in servicing small accounts.” With the big wave of mergers and acquisitions that ran through the fuel oil industry in New York over the past year, many customers found their buildings dropped by their long-term fuel providers, or getting less reliable service and delivery. Don’t Get Stuck on Empty Last winter was one of the toughest on record. Many property owners and managers are still struggling to pay off their exceptionally high winter fuel bills, the result of falling temperatures and rising demand. In addition, many buildings are reassessing their relationships with fuel suppliers after receiving unreliable service, inadequate supply, or even being dropped after a long-term relationship. One of the biggest problems faced by many buildings last winter was keeping their oil tanks from running dry. Many oil companies were unable to keep up with the demand, leaving customers literally in the cold. Don’t let these problems happen to your building when the cold weather sets in this time. Be prepared by ensuring that you are working with a fuel supplier that can guarantee delivery when you need it. With inventory positions at two of the largest oil terminals on New York Harbor, Marathon Energy is able to provide our customers with every aspect of service, from competitively priced fuel sales to prompt and reliable delivery with our own fleet of trucks. Add to that an in-house staff of maintenance technicians and licensed installers, and you have a full-service company you can really count on. In addition, by working with a locally-based firm, you can also receive the personalized service that can make all the difference in reliability and response time. A Family Business Based on Service Marathon Energy is a family-owned oil, gas and electricity provider that offers a full range of services, from fuel supply to equipment repairs and maintenance, to energy audits and co-generation services. Founded nearly 20 years ago, we own our own fleet of oil trucks and service vehicles, allowing us to do all our own deliveries, and giving us complete control over routes, schedules and delivery costs. And because we are constantly monitoring the changing commodities markets, we are able to offer our clients the most competitive pricing available. Marathon Energy has over 10,000 residential, commercial and industrial customers. Our heating oil business covers all of New York City and parts of New Jersey. Our natural gas and electricity service covers New York and New Jersey, and we just recently expanded into Pennsylvania. We are managing our growth very carefully, because we know that our success is based on satisfied customers. Due to the amazing growth of our power and gas division, Marathon Power LLC, the company was named to Inc. Magazine’s 2015 “Inc. 500” list of the fastest-growing private companies in the country. Marathon Power recorded a three-year growth rate of 2,674%, putting them at #16 out of all New York City based companies, and 9th in the energy industry nationwide. Recently, Crain’s New York revealed that Marathon Power ranked #8 on the Fast 50, which recognizes the fastest growing businesses in the  New York City area. In addition to supplying our customers with the fuel and electricity they need, Marathon also has a full-service maintenance department. We offer heating equipment service seven days a week, 365 days a year, so that none of our customers will ever go without heat and hot water. We do boiler and burner installations, oil-to-gas conversions and upgrades, co-generation installation, efficiency and conservation audits. Our in-house mechanical engineers, licensed plumbers and oil burner installers are trained by us and adhere to the same principals of reliability and service that every one of our customers expects. We even offer a loyalty rewards program on every transaction, and make a charitable donation for every new customer that enrolls either online or by phone with a one-year contract. Commitment to our customers and giving back to our community are at the core of our business philosophy. Making sure that our customers get the service they need is our number one priority.