2016 Year in Review: Rebecca Mason, OneTitle National Guaranty Co.

Name & Title: Rebecca Mason, Executive Vice President, Head of Sales

Company Name: OneTitle National Guaranty Company

What was your most notable project, deal, transaction or professional achievement in 2016?

Transitioning from the residential brokerage side of the business to the residential and commercial title insurance world, and joining a groundbreaking firm, OneTitle National Guaranty Company, which is changing the dynamics of the title insurance world and forging a new path, providing excellence in service, transparency in both the fees and the process, as well as lower costs.

What project, transaction, market trend or product had the greatest impact on your industry this year? 

The implementation of TRID has been the biggest game changer this year in our industry.  Providing greater transparency in breaking down fees and closing costs has resulted in consumers asking more questions.  We’ve seen an increase in the number of consumers calling directly asking for our services. 

How will you be supercharging your productivity in 2017? 

We will be continuing to fuel our upward trajectory in many ways: by constantly improving and expanding our knowledge base and passing that knowledge to our clients and consumers; expanding our sales platform and focusing on recruiting people who believe in our tenants of honesty and integrity and customer focus; continuing our pattern of developing innovative technological solutions for both team members and clients;  improving the efficiency of service; and maintaining the highest level of performance to our customers.

What emerging trends will drive investment and development in 2017? 

With land prices still high in premium areas, there will be more focus on neighboring markets in terms of development.  Long Island, Queens and the Bronx will be active in the amount of new construction being built, providing a much needed boost to the supply of housing for the middle classes.  Technology for professionals that can be used in the service of customers will continue to be popular, but it will rely on the professionals still retaining a personal relationship with the customer to interpret the data.  Consumers are also getting much more sophisticated, pushing each facet of the real estate advisory team to be better.