Arbor LoanExpress attains new efficiency and client service milestones for multifamily borrowers and brokers

Uniondale, NY According to Arbor Realty Trust, Inc., a real estate investment trust and national direct lender specializing in loan origination and servicing for multifamily, seniors housing, healthcare and other diverse commercial real estate assets, its Arbor LoanExpress (ALEX) online agency loan origination and processing platform has reached three new efficiency and service milestones upon its one-year anniversary mark. In only one-year’s time, ALEX helped rapidly close 426 loans and process $2.3 billion in loan volume while ultimately saving nearly 24 hours per loan in processing time. As a Top 10 Fannie Mae DUS Multifamily Lender for the past decade and Freddie Mac’s Top Multifamily Small Balance Loan provider, efficiency and customer service are at the crux of Arbor’s business and success. “Leveraging technology advances to deliver a faster and more efficient origination and processing experience is a primary focus and a core part of our business strategy, “ said Ivan Kaufman, Arbor’s president, chairman and CEO. “In 12 short months, ALEX has delivered an easy, efficient and transparent financing environment for borrowers and brokers alike. We have only scratched the surface of what we intend to deliver to our clients in the near future.” Within its first year of service to Arbor clients, ALEX has also provided the company with new avenues to business generation across the growing online real estate investment market. As part of this new level of reach within the multifamily market, ALEX’s news blog, ALEX Chatter, has provided multifamily investors exclusive insight and research into the small balance investment market through its partnership with Chandan Economics. While ease, efficiency, 24/7 loan document management, mobile access and e-signature execution were some of the hallmarks of ALEX’s first year in business, the platform is now working on several additional initiatives. These include integrating ALEX with several significant broker client systems; incorporating a seniors housing financing component; and delivering continual process and experience enhancements that will increase loan processing time savings and ease of use.