Top security resolutions for building managers in the new year

The start of a New Year is a time to reflect on the past, and more importantly, look forward to the coming year. It's a time to consider the changes we should resolve to make in the months ahead. As a former NYPD Deputy Chief and current Vice President and General Manager for AlliedBarton Security Services, the country's leading security services firm, I believe building managers should think about making - and keeping - the following security resolutions in 2010: Ensure Security Team Receives Up-to-Date Training It is important for building management to place a premium on the continual training of their security officers. The total training program must accommodate site-specific requirements. Security officer training should include emergency preparedness topics from day one. These training courses, such as First Aid/CPR/AED, evacuation procedures, terrorism awareness and fire safety are important for all officers regardless of the type of site they protect or where it is located. Basic training lays the groundwork for operational success and helps ensure that officers will act quickly, competently and safely when faced with an emergency. Today's well-trained security officers save lives, evacuate buildings, and secure and patrol every type of facility imaginable. Security officers' accountability to their post is key to executing often complex missions at diverse job sites. As security officers are often viewed as the first line of defense, they are an important part of a facility's or community's overall safety and security - working in conjunction with local law enforcement as well as local fire companies and emergency medical responders. Tap into Technology Today's security teams need to utilize technology to maintain the highest level of security and protection. At AlliedBarton, we utilize a range of high quality technology solutions and recommend products based on each customer's unique needs. There are many technology offerings applicable to the security industry. At AlliedBarton, we offer GuardTek, a security management solution linking field operations to decision-makers by using wireless communications to provide real-time officer tour protection and monitoring. We strive every day to empower our employees to be the very best, so they in turn perform at the highest level. As managers we need to ensure that our teams are equipped with the resources they need to do their jobs effectively and safely. Conduct Background Checks as Part of the Hiring Process Job seekers are increasingly recasting, and at times, lying on their résumés to stand out to employers in this tough economy. The physical security sector demands that the security officers' and managers' qualifications merit the position. Employment screening companies such as HR Plus, www.hrplus.com, AlliedBarton's background screening division, provides comprehensive employment screening solutions in compliance with state, federal and industry regulations. Make sure your contract security firm, as well as other contractors, know who they are hiring. Expect Management Accountability Ensure that your building's contract security provider assigns a local account manager who understands your account and is an expert on your business needs. Your account manager should be supported by a team of qualified managers who have specific knowledge of your security program, and executives that can ensure top level accountability and quality assurance. Determine if Culture and Business Fit Are a Match Your security team needs to understand your business and your culture. Does the team have solid experience in your sector and fit into your workplace culture? Choosing a security personnel contractor is a decision which will significantly affect the security, image and profitability of your company. The contract security industry includes thousands of providers. While some companies are focused only on their profit and short-term gain, the best contract security companies will become a trusted and valued business partner and will work hard to foster good relationships with your clients and employees. Ensure that 2010 provides a safe and secure workplace for your building's residents by aligning with the best possible security contractor. The most effective security programs are built on trust and a shared commitment to safety and security. High quality training and industry-specific experience are also critical to the success of your security program. Lawrence Loesch is vice president/general manager for AlliedBarton Security Services, New York, N.Y.