BOMA New York: Tech and AI in operations - by Sharon Hart
Commercial real estate has always relied on skilled engineering professionals to keep buildings operating safely, efficiently, and reliably. While that responsibility has not changed, the tools that support it have evolved dramatically. Artificial intelligence, predictive analytics, and smart building technologies are no longer concepts for the future – they are becoming part of the everyday operation of modern commercial buildings.
The impact is most visible in the day-to-day management of building systems. Predictive maintenance platforms analyze equipment performance data and identify potential failures before they disrupt operations. Intelligent HVAC systems automatically adjust to occupancy patterns and changing weather conditions, improving comfort while reducing energy consumption. Fault detection software continuously monitors building performance, identifying issues that may have gone unnoticed until they became costly repairs.
These technologies are helping engineering teams become more proactive rather than reactive. Instead of spending valuable time responding to equipment failures, engineers can focus on optimizing building performance, extending asset life, and improving reliability for tenants and owners alike.
Technology, however, is only as effective as the people using it. Artificial intelligence does not replace the knowledge, experience, or judgment of a skilled chief engineer. Rather, it enhances their expertise by providing better information, faster analysis, and greater visibility into building performance. The most successful engineering professionals will continue to be those who combine technical knowledge with the ability to leverage new tools to make better operational decisions.
That is why education and professional development remain so important.
BOMA New York’s Engineering Operations committee, co-chaired by Ali Shehu of Cushman & Wakefield and Jason Clarke of GFP Real Estate, was established to support the continued growth of engineering professionals throughout our industry. Through educational programming, site visits, vendor engagement, and peer collaboration, the committee provides members with practical opportunities to learn from one another while staying current with rapidly evolving building technologies.
Just as importantly, the committee creates a forum where engineers can openly discuss what works — and what doesn’t. Not every technology platform delivers meaningful value, and successful implementation requires thoughtful evaluation rather than adopting solutions simply because they are new. Sharing firsthand operational experience helps members make informed decisions that improve efficiency without adding unnecessary complexity.
When implemented strategically, the benefits are significant. Intelligent energy management systems reduce operating costs while supporting sustainability initiatives. Predictive maintenance minimizes emergency repairs and extends the useful life of critical equipment. Automated monitoring allows engineering teams to spend less time performing routine inspections and more time focusing on long-term operational excellence and continuous improvement.
As technology continues to reshape our industry, the expectations placed on engineering professionals will continue to grow. Today’s engineers must understand traditional mechanical and electrical systems while becoming increasingly comfortable with the software, analytics, and data platforms that support them. BOMA New York remains committed to ensuring our members have access to the education, resources, and professional network needed to succeed in this changing environment.
The future of building operations will not be defined by artificial intelligence alone. It will be defined by the professionals who know how to apply these technologies thoughtfully to improve building performance, enhance the tenant experience, and protect long-term asset value. Technology will continue to evolve, but it is the expertise, judgment, and leadership of our engineering professionals that will ultimately determine the success of our buildings — and our industry.
Sharon Hart, RPA, CPM, LEED AP, is chair of BOMA New York.