Springing into security: Assessing facility security plans that go in effect with warmer weather

With real spring finally here you may be assessing facility security plans that go into effect with warmer weather and increased area foot traffic. A number of our colleagues noted that along with beefing up perimeter patrols and visible security indicators to discourage building vandalism, it's a great time for security officers to spruce up their customer service and public relations skills. At times, it's simply a matter of reminding everyone that a dour stern appearance is not a requirement and that: "How can I assist you?" is a reasonable way to greet someone who doesn't belong at the loading dock. When the words are delivered with the right tone, the message is clear to a would-be intruder. In other cases, where special events are going to increase and building tenants are hosting more season-related activities, the greater numbers of visitors, functions and hours of high activity, require a somewhat greater level of training refreshers. Our experience at DSS has shown that it's often cost-effective for clients to have us bring in special officers to assist with these special events. Also, we've provided short, specific on-site training for clients with in-house staff so their officers are better equipped to meet unusual challenges and take the extra stress in stride. The goal is not only providing top-level security but also maintaining management's hard-won customer service image. This is also the season that beckons us to review or do new site surveys. What foliage has to be trimmed back to ensure clear perimeter visibility? What types of approaches to the facility might go undetected because of current landscaping? [So many plants and trees got a head-start on their growth cycle and what may generally be a concern in July, is a concern right now.] Are there simple changes in lighting patterns that can aid you in detecting trouble before it gets too close? Even exterior signage that reminds anyone in the vicinity that your premises are under 24/7 surveillance can deter disrupters and send them looking for softer targets. Although it may not have been as rough as other winters, there are cameras, electrical connections and building façade that can use a going over. With some of the new inexpensive night vision and HD cameras, it may also be an excellent time to upgrade coverage in potentially troublesome areas near parking lots and at entrance/exit gates. Any of the upgrades that you do make, literally call out for a newsletter from the security department to all employees. It's the right season to remind everyone that your department is concerned with their safety and wellbeing and that you have in place protection procedures for their benefit. If additional officers have now completed AED and first aid courses, this makes great public relations information to include and reinforces the full spectrum of services your department provides. It's also a great opportunity to apply that "see something-say something" motto from the MTA and NYPD, reminding everyone on premises that they are the eyes-and-ears most likely to spot anything unusual or suspicious. Further, remind all that the security department can be accessed quickly, no matter what the situation. Sometimes, calling in outside experts for site surveys and analysis, who many times just confirm what you have already assessed as necessary upgrades, can positively impact management executives who have been reluctant to release funds for important projects. Warmer weather, sunny longer days and the OWS groups are already back in operation. Whether it's their protests in the streets or fake signs on walls in subways and on lamp posts, it's going to be a challenging season. Recently, we've been consulting with organizations who are concerned about lobby "invasions" and other disruptions that can affect their businesses. There are no single-solution fits all approaches and the variation in approach reflects not only the actual threat potential, but the organization's corporate culture. It's a subject that probably is best addressed now, early in the season. Whatever the questions you need answered or information you need provided, this is a great season to contact us at Doyle Security Services (DSS). I am directly accessed through: [email protected], and we are at your service. The website address is: www.dss-securitysolutions.com. Mario Doyle, CPP, is chief operating officer for Doyle Security Services, Valley Stream, N.Y.